Related links
Client Resources
The Ventura County Behavioral Health Department offers a wide range of behavioral health services to ensure that our residents of Ventura County have access to help when they need it. Learn more about our services and resources and ways in which we can best help you meet your needs.
PLAN MEMBER INFORMATION PACKET
Beneficiary Handbooks
Member Handbook (effective February 1, 2026)
We provide behavioral health services (mental health and substance use disorders) to Ventura County residents who are eligible for Medi-Cal. This handbook explains your behavioral health benefits under Medi-Cal and how to get care, as well as your rights and responsibilities. The handbook is available in English and Spanish, but if you need it in another language or need help with language and cultural services, you can call us at 1-866-998-2243. You can also ask for this handbook and other materials in other formats like Braille, large print, or audio at the front desk of any of our clinics or programs.
- English: Ventura County Medi-Cal Behavioral Health Plan Member Handbook 2026
- Spanish: Ventura County Medi-Cal Behavioral Health Plan Member Handbook 2026
- Notice of Availability
- English: Nondiscrimination Notice
- Spanish: Nondiscrimination Notice
Provider Directories
- MH-SUS Provider Directory JANUARY 2026
- Ventura County Mental Health Plan’s (MHP’s) Alternative Access Standards (AAS) Request Approval Letter
- DHCS Approved Alternative Access Standards
- Ventura County Drug Medi-Cal Oganized Delivery System (DMC-ODS) Plan’s Alternative Access Standards Request Approval Letter
- DHCS Approved Alternative Access Standards
Notice of Privacy Practices
Interoperability
As of March 1, 2024, Ventura County Behavioral Health (VCBH) Plan members will have more ways to see health information in one place. If you choose to, you can use a digital application (“app”) from another organization (a “third party”) to see your health care information. Please read the attached Plan Member Education material to learn more about this new option to see your health care information, things to remember when picking an app, and your rights.
Download: Plan Member Educational Material
Download: Plan Member Educational Material – Spanish
Patient Access API and Provider Directory API
Thank you for your interest in VCBH interoperability capabilities and FHIR APIs.
VCBH is a participant of CalMHSA Connex. CalMHSA Connex is a County Behavioral Health focused Health Information Exchange.
VCBH’s Provider Directory API can be found here.
For more information, or to request access to VCBH Patient Access FHIR APIs, please visit CalMHSA Connex APIs – California Mental Health Services Authority.
Grievance and Appeals
Member Grievance and Appeal Rights
Plan members have the right to file a grievance or an appeal orally or in writing. Members may authorize a representative, including a provider, family member, or advocate, to file a grievance, appeal, or State Fair Hearing request on their behalf. Grievance and Appeal forms are available in all clinic lobbies along with prepaid self-addressed stamped envelopes. Forms can also be accessed from the links below and sent to the Quality Care mailing address. Assistance with filing grievances and appeals is available upon request.
Quality Care Department
Mailing Address:
1911 Williams Dr., Ste 200
Oxnard, CA 93036
Phone: 1-(888)567-2122
Grievances
A grievance is an expression of dissatisfaction about any aspect of care or services. Members, providers, or authorized representatives may submit a grievance at any time. Once a grievance is received, it will be acknowledged in writing within five (5) calendar days and a notice of resolution will be provided within thirty (30) calendar days.
Appeals
An appeal is a request to review a decision regarding the denial, reduction, delay, or termination of services, as described in a Notice of Adverse Benefit Determination (NOABD). Appeals must be submitted within sixty (60) calendar days from the date listed on the NOABD. Standard Appeals will be acknowledged in writing within five (5) calendar days and a Notice of Appeal Resolution will be issued within thirty (30) calendar days. Expedited Appeals will be resolved within 72 hours of receipt.
State Fair Hearing
A State Fair Hearing is an independent review of an Appeal decision facilitated by an Administrative Judge through the California Department of Social Services. If a member disagrees with the outcome of an Appeal, they may request a State Fair Hearing. A request for a State Fair Hearing must be filed within one hundred twenty (120) calendar days from the date on the Notice of Appeal Resolution.
Note: Some documents may require you to download them to your desktop and open with Adobe Acrobat (not in your browser).
