Our Hospital Patient Advocates at Ventura County Medical Center (VCMC) and Santa Paula Hospital are here to assist patients, family members, and friends with any non-medical questions or concerns related to a hospital stay. For clinic-related concerns, the Ambulatory Care Quality Team is available to support patients, families, and friends.

At the Ventura County Health Care Agency, we work as a team to ensure that every visit meets your expectations and is as pleasant and comfortable as possible.

Complaints & Grievances

The Hospital Patient Advocate Office is here to listen to your concerns. Our staff is trained and ready to assist you.

• For hospital-related concerns, please contact the Hospital Patient Advocate Office at (805) 652-6691 or email HospitalComplaints@ventura.org.
• For clinic-related concerns, please contact the Ambulatory Care Quality Team at (805) 339-1111 or email ACcomplaints@ventura.org.
• For billing-related concerns, please contact the Revenue Cycle Team at (805) 648-9553.

Complaints may also be directed to:

State of California
Department of Public Health
Licensing and Certification
Ventura District Office
1889 North Rice Avenue, Suite 200
Oxnard, CA 93030

Phone: (805) 604-2926
Toll Free: (800) 547-8267
Fax: (805) 604-2997

Office of Quality and Patient Safety The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181
Fax: (630) 792-5636
Email: patientsafetyreport@jointcommission.org
Or Online Submission: https://apps.jointcommission.org/QMSInternet/IncidentEntry.aspx

Medical Board of California
(800) 633-2322
www.mbc.ca.gov

Patients’ Rights Advocate
Ventura County Behavioral Health
300 North Hillmont Ave. Ventura, CA 93003
(805) 477-5731