{"id":119,"date":"2024-05-19T04:55:07","date_gmt":"2024-05-19T04:55:07","guid":{"rendered":"https:\/\/hca.venturacounty.gov\/behavioral-health\/?page_id=119"},"modified":"2026-03-23T22:15:34","modified_gmt":"2026-03-23T22:15:34","slug":"client-resources","status":"publish","type":"page","link":"https:\/\/hca.venturacounty.gov\/behavioral-health\/client-resources\/","title":{"rendered":"Client Resources"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"119\" class=\"elementor elementor-119\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5da8d6bf e-flex e-con-boxed e-con e-parent\" data-id=\"5da8d6bf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1b1f87c2 e-con-full e-flex e-con e-child\" data-id=\"1b1f87c2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aad17fa elementor-widget elementor-widget-global elementor-global-213 elementor-widget-heading\" data-id=\"aad17fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Related links<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e19b718 elementor-align-start elementor-widget__width-initial elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-global elementor-global-427 elementor-widget-icon-list\" data-id=\"e19b718\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/behavioral-health\/client-resources\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-arrow-alt-circle-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Client Resources<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/hca.venturacounty.gov\/behavioral-health\/social-services\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-arrow-alt-circle-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Social Services<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/wellnesseveryday.venturacounty.gov\/preventing-suicide\" target=\"_blank\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-arrow-alt-circle-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Suicide Prevention<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/wellnesseveryday.venturacounty.gov\/\" target=\"_blank\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-arrow-alt-circle-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Wellness Everyday<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/coast.venturacounty.gov\/\" target=\"_blank\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-arrow-alt-circle-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">COAST Overdose Prevention<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/behavioral-health\/provider-resources\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-arrow-alt-circle-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Provider Resources<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/hca.venturacounty.gov\/behavioral-health\/senate-bill-43-expanding-involuntary-behavioral-health-treatment\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-arrow-alt-circle-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">SB 43: Changes\u00a0to\u00a0LPS\u00a0Law<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/hca.venturacounty.gov\/behavioral-health\/welcome-to-the-care-act-program\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-arrow-alt-circle-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">CARE Act Program<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b8faf11 elementor-widget__width-initial elementor-widget elementor-widget-template\" data-id=\"b8faf11\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"306\" class=\"elementor elementor-306\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-47540d3e e-con-full e-flex e-con e-child\" data-id=\"47540d3e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-59d7953d elementor-widget elementor-widget-global elementor-global-212 elementor-widget-image\" data-id=\"59d7953d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/hca.venturacounty.gov\/behavioral-health\/wp-content\/uploads\/sites\/4\/2024\/04\/bh-phone-icon-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-20\" alt=\"Bh Phone Icon\" srcset=\"https:\/\/hca.venturacounty.gov\/behavioral-health\/wp-content\/uploads\/sites\/4\/2024\/04\/bh-phone-icon-150x150.png 150w, https:\/\/hca.venturacounty.gov\/behavioral-health\/wp-content\/uploads\/sites\/4\/2024\/04\/bh-phone-icon.png 200w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2014a82c elementor-align-justify elementor-widget__width-inherit elementor-widget elementor-widget-global elementor-global-211 elementor-widget-button\" data-id=\"2014a82c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"tel:1-866-998-2243\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">VCBH Access\/Crisis Line<BR> 1-866-998-2243<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e73764b elementor-widget__width-initial elementor-widget elementor-widget-template\" data-id=\"e73764b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"302\" class=\"elementor elementor-302\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d999bc4 e-flex e-con-boxed e-con e-child\" data-id=\"d999bc4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-71eeb21b elementor-widget elementor-widget-global elementor-global-210 elementor-widget-image\" data-id=\"71eeb21b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/hca.venturacounty.gov\/behavioral-health\/wp-content\/uploads\/sites\/4\/2024\/04\/map-icon-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-23\" alt=\"Map Icon\" srcset=\"https:\/\/hca.venturacounty.gov\/behavioral-health\/wp-content\/uploads\/sites\/4\/2024\/04\/map-icon-150x150.png 150w, https:\/\/hca.venturacounty.gov\/behavioral-health\/wp-content\/uploads\/sites\/4\/2024\/04\/map-icon.png 200w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36ef0681 elementor-align-justify elementor-widget__width-initial elementor-widget elementor-widget-global elementor-global-209 elementor-widget-button\" data-id=\"36ef0681\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/hca.venturacounty.gov\/behavioral-health\/clinic-service-locations\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Clinic Locations<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4ad4043f e-con-full e-flex e-con e-child\" data-id=\"4ad4043f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f038216 elementor-widget elementor-widget-text-editor\" data-id=\"f038216\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 class=\"subpage-heading\" role=\"heading\" data-uw-rm-heading=\"level\">Client Resources<\/h2><div class=\"rtb w-richtext\"><p>The Ventura County Behavioral Health Department offers a wide range of behavioral health services to ensure that our residents of Ventura County have access to help when they need it. Learn more about our services and resources and ways in which we can best help you meet your needs.<\/p><h2 role=\"heading\" data-uw-rm-heading=\"level\">PLAN MEMBER INFORMATION PACKET<\/h2><ul><li><a href=\"https:\/\/hca.venturacounty.gov\/behavioral-health\/wp-content\/uploads\/sites\/4\/2025\/12\/CA-01_Plan-Member-Information-Packet_English_12-08-2025.pdf\" target=\"_blank\" rel=\"attachment noopener wp-att-1267\" data-uw-pdf-br=\"2\" data-uw-pdf-doc=\"\">CA-01_Plan Member Information Packet_English<\/a><\/li><li><a href=\"https:\/\/hca.venturacounty.gov\/behavioral-health\/wp-content\/uploads\/sites\/4\/2025\/12\/CA-01_Plan-Member-Information-Packet_Spanish_12-08-2025.pdf\" target=\"_blank\" rel=\"attachment noopener wp-att-1268\">CA-01_Plan Member Information Packet_Spanish<\/a><\/li><\/ul><h2 role=\"heading\" data-uw-rm-heading=\"level\">Beneficiary Handbooks<\/h2><h4 role=\"heading\" data-uw-rm-heading=\"level\">Member Handbook (effective February 1, 2026)<\/h4><p>We provide behavioral health services (mental health and substance use disorders) to Ventura County residents who are eligible for Medi-Cal. This handbook explains your behavioral health benefits under Medi-Cal and how to get care, as well as your rights and responsibilities. The handbook is available in English and Spanish, but if you need it in another language or need help with language and cultural services, you can call us at 1-866-998-2243. You can also ask for this handbook and other materials in other formats like Braille, large print, or audio at the front desk of any of our clinics or programs.<\/p><ul><li><strong>English: <a href=\"https:\/\/hca.venturacounty.gov\/behavioral-health\/wp-content\/uploads\/sites\/4\/2025\/12\/Ventura-County-Medi-Cal-Behavioral-Health-Plan-Member-Handbook-2026_English.pdf\" target=\"_blank\" rel=\"attachment noopener wp-att-1279\">Ventura County Medi-Cal Behavioral Health Plan Member Handbook 2026<\/a><\/strong><\/li><li><strong>Spanish:<\/strong> <a href=\"https:\/\/hca.venturacounty.gov\/behavioral-health\/wp-content\/uploads\/sites\/4\/2025\/12\/Ventura-County-Medi-Cal-Behavioral-Health-Plan-Member-Handbook-2026_Spanish.pdf\" target=\"_blank\" rel=\"attachment noopener wp-att-1280\">Ventura County Medi-Cal Behavioral Health Plan Member Handbook 2026<\/a><\/li><li><a href=\"https:\/\/hca.venturacounty.gov\/behavioral-health\/wp-content\/uploads\/sites\/4\/2025\/12\/Notice-of-Availability-12-2-25.pdf\" target=\"_blank\" rel=\"attachment noopener wp-att-1281\">Notice of Availability <\/a><\/li><li><strong>English: <a href=\"https:\/\/hca.venturacounty.gov\/behavioral-health\/wp-content\/uploads\/sites\/4\/2025\/12\/Nondiscrimination-Notice-12-4-25_English.pdf\" target=\"_blank\" rel=\"attachment noopener wp-att-1282\">Nondiscrimination Notice<\/a><\/strong><\/li><li><strong>Spanish: <a href=\"https:\/\/hca.venturacounty.gov\/behavioral-health\/wp-content\/uploads\/sites\/4\/2025\/12\/Nondiscrimination-Notice-12-4-25_Spanish.pdf\" target=\"_blank\" rel=\"attachment noopener wp-att-1283\">Nondiscrimination Notice<\/a><\/strong><\/li><\/ul><h6 role=\"presentation\" aria-hidden=\"true\" data-uw-rm-heading=\"hide\"><span class=\"data-uw-rm-autofix-hide\" style=\"color: #ffffff !important; background: #000000 !important; height: 1px !important; width: 1px !important; margin: -1px !important; overflow: hidden !important; padding: 0px !important; position: absolute !important;\" data-uw-reader-element=\"\" data-uw-rm-ignore=\"\">Empty heading<\/span><\/h6><h2 role=\"heading\" data-uw-rm-heading=\"level\">Provider Directories<\/h2><ul><li><a href=\"https:\/\/hca.venturacounty.gov\/behavioral-health\/wp-content\/uploads\/sites\/4\/2026\/03\/2026.03.11.-MH-SUS-Directory-MARCH-2026.pdf\" target=\"_blank\" rel=\"attachment noopener wp-att-1314\">MH-SUS Provider Directory MARCH 2026<\/a><\/li><li><a href=\"https:\/\/hca.venturacounty.gov\/behavioral-health\/wp-content\/uploads\/sites\/4\/2024\/06\/64d1ad4f1b89c16edaf3e15c_Ventura_MHP_Network_Adequacy_AAS_Request_Approval_Letter.pdf\" target=\"_blank\" rel=\"noopener\" aria-label=\"Ventura County Mental Health Plan's (MHP's) Alternative Access Standards (AAS) Request Approval Letter - open in a new tab\" data-uw-rm-ext-link=\"\" data-uw-pdf-br=\"1\" data-uw-pdf-doc=\"\">Ventura County Mental Health Plan&#8217;s (MHP&#8217;s) Alternative Access Standards (AAS) Request Approval Letter<\/a><\/li><li><a href=\"https:\/\/hca.venturacounty.gov\/behavioral-health\/wp-content\/uploads\/sites\/4\/2024\/06\/64d1ad8a948f3ec944c94f5c_MHP-Approved-Alternative-Access-Standards-2020.pdf\" target=\"_blank\" rel=\"noopener\" aria-label=\"DHCS Approved Alternative Access Standards - open in a new tab\" data-uw-rm-ext-link=\"\" data-uw-pdf-br=\"1\" data-uw-pdf-doc=\"\">DHCS Approved Alternative Access Standards<\/a><\/li><li><a href=\"https:\/\/hca.venturacounty.gov\/behavioral-health\/wp-content\/uploads\/sites\/4\/2024\/06\/64d1add41b89c16edaf49548_Ventura_DMCODS_Network_Adequacy_AAS_Request_Approval_Letter_3-9-2021.pdf\" target=\"_blank\" rel=\"noopener\" aria-label=\"Ventura County Drug Medi-Cal Oganized Delivery System (DMC-ODS) Plan's Alternative Access Standards Request Approval Letter - open in a new tab\" data-uw-rm-ext-link=\"\" data-uw-pdf-br=\"1\" data-uw-pdf-doc=\"\">Ventura County Drug Medi-Cal Oganized Delivery System (DMC-ODS) Plan&#8217;s Alternative Access Standards Request Approval Letter<\/a><\/li><li><a href=\"https:\/\/hca.venturacounty.gov\/behavioral-health\/wp-content\/uploads\/sites\/4\/2024\/06\/64d1ae0778cbfe9cb9f4e6d1_DMC-ODS-Approved-Alternative-Access-Standards-2020.pdf\" target=\"_blank\" rel=\"noopener\" aria-label=\"DHCS Approved Alternative Access Standards - open in a new tab\" data-uw-rm-ext-link=\"\" data-uw-pdf-br=\"1\" data-uw-pdf-doc=\"\">DHCS Approved Alternative Access Standards<\/a><\/li><\/ul><h2>Notice of Privacy Practices<\/h2><ul><li><a href=\"https:\/\/hca.venturacounty.gov\/behavioral-health\/wp-content\/uploads\/sites\/4\/2024\/08\/NOPP_English.pdf\" target=\"_blank\" rel=\"noopener\" aria-label=\"Joint Notice of Privacy Practices - open in a new tab\" data-uw-rm-ext-link=\"\" data-uw-pdf-br=\"2\" data-uw-pdf-doc=\"\">Joint Notice of Privacy Practices<\/a><\/li><li><a href=\"https:\/\/hca.venturacounty.gov\/behavioral-health\/wp-content\/uploads\/sites\/4\/2024\/08\/NOPP_Spanish.pdf\" target=\"_blank\" rel=\"noopener\" aria-label=\"Aviso Conjunto de Pr\u00e1cticas de Privacidad - open in a new tab\" data-uw-rm-ext-link=\"\" data-uw-pdf-br=\"2\" data-uw-pdf-doc=\"\">Aviso Conjunto de Pr\u00e1cticas de Privacidad<\/a><\/li><\/ul><\/div><div>\u00a0<\/div><div>\u00a0<\/div><div class=\"rtb w-richtext\"><h2>Interoperability<\/h2><p>As of March 1, 2024, Ventura County Behavioral Health (VCBH) Plan members will have more ways to see health information in one place. If you choose to, you can use a digital application (\u201capp\u201d) from another organization (a \u201cthird party\u201d) to see your health care information. Please read the attached Plan Member Education material to learn more about this new option to see your health care information, things to remember when picking an app, and your rights.<\/p><p><strong>Download:\u00a0<\/strong><a href=\"https:\/\/hca.venturacounty.gov\/behavioral-health\/wp-content\/uploads\/sites\/4\/2024\/08\/Plan-Member-Education-Material_2-20-2024.pdf\" data-uw-pdf-br=\"1\" data-uw-pdf-doc=\"\">Plan Member Educational Material<\/a><\/p><p><strong>Download:\u00a0<\/strong><a href=\"https:\/\/hca.venturacounty.gov\/behavioral-health\/wp-content\/uploads\/sites\/4\/2024\/08\/Plan-Member-Education-Material-Spanish.pdf\" data-uw-pdf-br=\"1\" data-uw-pdf-doc=\"\">Plan Member Educational Material \u2013 Spanish<\/a><\/p><p><strong>Patient Access API and Provider Directory API<\/strong><\/p><p>Thank you for your interest in VCBH interoperability capabilities and FHIR APIs.<\/p><p>VCBH is a participant of CalMHSA Connex. CalMHSA Connex is a County Behavioral Health focused Health Information Exchange.<\/p><p>VCBH\u2019s Provider Directory API can be found <a href=\"https:\/\/fhir-calmhsa-provider.ehn-prod.net\/fhir\/swagger-ui\/?page=Location\" aria-label=\"VCBH\u2019s Provider Directory API can be found here\" data-uw-rm-vglnk=\"\" data-uw-rm-brl=\"PR\" data-uw-original-href=\"https:\/\/protect.checkpoint.com\/v2\/___https:\/fhir-calmhsa-provider.ehn-prod.net\/fhir\/swagger-ui\/?page=Location___.YzJ1OmNvdmF2YW5hbjpjOm86ZmQxZDk5MjM4OGExM2RjZTdjNjRmMGM0YjM2ZDQxODU6Njo2NmU3OjFjZmEzMTI2ODhhNjNhZGNiZWJlYTFlODQzNGE5ZTkzZTgzNjJkZDU4MGY2NWYyZDI1ODM4MTRmNDcwZDNmMTM6aDpGOk4\">here<\/a>.<\/p><p>For more information, or to request access to VCBH Patient Access FHIR APIs, please visit\u00a0<a href=\"https:\/\/www.calmhsa.org\/interoperability-api\/\" target=\"_blank\" rel=\"noopener\" data-uw-rm-brl=\"PR\" data-uw-original-href=\"https:\/\/protect.checkpoint.com\/v2\/___https:\/www.calmhsa.org\/interoperability-api\/___.YzJ1OmNvdmF2YW5hbjpjOm86ZmQxZDk5MjM4OGExM2RjZTdjNjRmMGM0YjM2ZDQxODU6Njo4N2UwOjY4MDJlNjlkODM0ZWQ4YmJhY2VlMDJiNjZkZjA3ZjJiYmNkOGZiMDU2MTQyYTRmMDYxMDQwY2NhNzllMjBhMmQ6aDpGOk4\" aria-label=\"CalMHSA Connex APIs - California Mental Health Services Authority. - open in a new tab\" data-uw-rm-ext-link=\"\">CalMHSA Connex APIs &#8211; California Mental Health Services Authority<\/a><\/p><\/div><div class=\"rtb w-richtext\"><h2>Grievance and Appeals<\/h2><p><strong>Member Grievance and Appeal Rights<\/strong><br \/>Plan members have the right to file a grievance or request an appeal either orally or in writing. Grievance and Appeal forms are available in all clinic lobbies along with prepaid self-addressed stamped envelopes. Forms can also be accessed from the links below and sent to the Quality Care Department\u2019s mailing address. With written consent, a plan member may authorize a representative (i.e. provider, family member, or advocate) to file a grievance, request an appeal, or request a State Fair Hearing on their behalf. Assistance with filing grievances and appeals is available upon request.<\/p><p><strong>Quality Care Department<br \/><\/strong>Mailing Address:<strong><br \/><\/strong>1911 Williams Dr., Ste 200<br \/>Oxnard, CA 93036<\/p><p>Phone: <a href=\"tel:1-(888)567-2122\">1-(888)567-2122<\/a><\/p><p><strong>Grievances<\/strong><br \/>A grievance is an expression of dissatisfaction about any aspect of care or services. Members, providers, or authorized representatives may submit a grievance at any time. Once a grievance is received, it will be acknowledged in writing within five (5) calendar days and a notice of resolution will be provided within thirty (30) calendar days.<\/p><p><strong>Appeals<\/strong><br \/>An appeal is a request to review a decision regarding the denial, reduction, delay, or termination of services, as described in a Notice of Adverse Benefit Determination (NOABD).\u00a0 Appeals must be submitted within sixty (60) calendar days from the date listed on the NOABD.\u00a0 Standard Appeals will be acknowledged in writing within five (5) calendar days and a Notice of Appeal Resolution will be issued within thirty (30) calendar days.\u00a0 Expedited Appeals will be resolved within 72 hours of receipt.<\/p><p><strong>State Fair Hearing<\/strong><br \/>A State Fair Hearing is an independent review of an Appeal decision facilitated by an Administrative Judge through the California Department of Social Services.\u00a0 If a member disagrees with the outcome of an Appeal, they may request a State Fair Hearing.\u00a0 A request for a State Fair Hearing must be filed within one hundred twenty (120) calendar days from the date on the Notice of Appeal Resolution.<\/p><ul role=\"list\"><li><a href=\"https:\/\/hca.venturacounty.gov\/behavioral-health\/wp-content\/uploads\/sites\/4\/2026\/02\/Notice-of-Problem-Resolution-Processes-English.pdf\" target=\"_blank\" rel=\"noopener\" aria-label=\"Notice of Problem Resolution Processes - open in a new tab\" data-uw-rm-ext-link=\"\" data-uw-pdf-br=\"1\" data-uw-pdf-doc=\"\">Notice of Problem Resolution Processes &#8211; English<\/a><\/li><li><a href=\"https:\/\/hca.venturacounty.gov\/behavioral-health\/wp-content\/uploads\/sites\/4\/2026\/02\/Notice-of-Problem-Resolution-Processes-Spanish.pdf\" target=\"_blank\" rel=\"attachment noopener wp-att-852\" data-uw-pdf-br=\"2\" data-uw-pdf-doc=\"\">Notice of Problem Resolution Processes &#8211; Spanish<\/a><\/li><li><a href=\"https:\/\/hca.venturacounty.gov\/behavioral-health\/wp-content\/uploads\/sites\/4\/2026\/02\/Grievance-Form-English.pdf\" target=\"_blank\" rel=\"noopener\" aria-label=\"Grievance Form - open in a new tab\" data-uw-rm-ext-link=\"\" data-uw-pdf-br=\"1\" data-uw-pdf-doc=\"\">Grievance Form &#8211; English<\/a><\/li><li><a href=\"https:\/\/hca.venturacounty.gov\/behavioral-health\/wp-content\/uploads\/sites\/4\/2026\/02\/Grievance-Form-Spanish.pdf\" target=\"_blank\" rel=\"attachment noopener wp-att-851\" data-uw-pdf-br=\"2\" data-uw-pdf-doc=\"\">Grievance Form &#8211; Spanish<\/a><\/li><li><a href=\"https:\/\/hca.venturacounty.gov\/behavioral-health\/wp-content\/uploads\/sites\/4\/2026\/02\/Appeal-and-Expedited-Appeal-Form-English.pdf\" target=\"_blank\" rel=\"noopener\" aria-label=\"Appeal\/Expedited Form - open in a new tab\" data-uw-rm-ext-link=\"\" data-uw-pdf-br=\"1\" data-uw-pdf-doc=\"\">Appeal\/Expedited Form &#8211; English<\/a><\/li><li><a href=\"https:\/\/hca.venturacounty.gov\/behavioral-health\/wp-content\/uploads\/sites\/4\/2026\/02\/Appeal-and-Expedited-Appeal-Form-Spanish.pdf\" target=\"_blank\" rel=\"attachment noopener wp-att-871\" data-uw-pdf-br=\"2\" data-uw-pdf-doc=\"\">Appeal\/Expedited Form &#8211; Spanish<\/a><\/li><li><a href=\"https:\/\/hca.venturacounty.gov\/behavioral-health\/wp-content\/uploads\/sites\/4\/2026\/02\/QM-18-Notice-of-Availability.pdf\" target=\"_blank\" rel=\"noopener\" aria-label=\"Language Assistance Taglines - MHP - open in a new tab\" data-uw-rm-ext-link=\"\" data-uw-pdf-br=\"1\" data-uw-pdf-doc=\"\">Notice of Availability<\/a><\/li><li><a href=\"https:\/\/hca.venturacounty.gov\/behavioral-health\/wp-content\/uploads\/sites\/4\/2026\/02\/Nondiscrimination-Notice-English.pdf\" target=\"_blank\" rel=\"noopener\" aria-label=\"Non-Discrimination Notice - open in a new tab\" data-uw-rm-ext-link=\"\" data-uw-pdf-br=\"1\" data-uw-pdf-doc=\"\">Non-Discrimination Notice &#8211; English<\/a><\/li><li><a href=\"https:\/\/hca.venturacounty.gov\/behavioral-health\/wp-content\/uploads\/sites\/4\/2026\/02\/Nondiscrimination-Notice-Spanish.pdf\" target=\"_blank\" rel=\"attachment noopener wp-att-853\" data-uw-pdf-br=\"2\" data-uw-pdf-doc=\"\">Non-Discrimination Notice &#8211; Spanish<\/a><\/li><\/ul><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Related links Client Resources Social Services Suicide Prevention Wellness Everyday COAST Overdose Prevention Mountain Fire SB 43: Changes\u00a0to\u00a0LPS\u00a0Law CARE Act Program Client Resources The Ventura County Behavioral Health Department offers [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"class_list":["post-119","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.7 (Yoast SEO v26.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Client Resources - Ventura County Behavioral Health<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hca.venturacounty.gov\/behavioral-health\/client-resources\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Client Resources - Ventura County Behavioral Health\" \/>\n<meta property=\"og:description\" content=\"We offer a wide range of behavioral health services to ensure that Ventura County residents have access to help when they need it. 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